If out of warranty, locate a Brother Authorized Service Center. If in warranty, contact Brother Customer Support or locate a Brother Authorized Service Center to schedule product replacement or repair. If the problem still happens when using 5 clean sheets of plain paper from the paper tray,Ĭheck the warranty status of your machine by clicking on the Machine Warranty Calculator. If the problem is resolved, the originals or documents are causing the issue. If the problem continues, try using 5 sheets of plain paper from the paper tray (instead of your originals or documents). If the problem does not happen again, the issue is resolved. The scanner is an old, entry level model and scans quite slowly according to many amazon reviews. This ensures the documents will feed straight, preventing jams. I have been able to track down only 2 scanners with an automatic photo feeder: 1) The Epson Perfection 2480 PHOTO (130, although its discontinued) with an Multi Photo / Business Card Feeder (150). Adjust the paper guides to fit the width of your documents. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF.Ī. The ADF can hold up to 35 pages and feeds each sheet individually. Insert them face up in the ADF, top edge first. Make sure the documents are stacked neatly. Every multi-sheet scanner has a relatively compact build and an automatic document feeder (ADF) for sending page after page into the machine. Staple holes, for example, can cause the pages to stick together.ģ. Make sure documents written with ink are completely dry.į. DO NOT use cardboard, newspaper, or fabric.Į. DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted, or taped.ĭ. Verify the documents are between 5.8 and 8.5 inches wide and between 5.8 and 14 inches long.Ĭ.
Fan the documents and make sure all staples are removed.ī. Check for and remove any small pieces of torn paper scraps stuck in the ADF.Ģ. Carefully pull out any jammed or stuck documents to the left. Remove any jammed documents from the ADF.ī. Sometimes the edges may be folded or creased which can cause one or more documents to stick together and be fed as one sheet.ġ. The ADF (automatic document feeder) may feed multiple documents at one time if the documents are stuck together, stapled together, or sticking together due to static electricity.
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